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Coming Soon!

NEW Ascentra Contactless Visa® Debit and Credit Cards 

You get all the same features and security you trust and additional benefits we can’t wait to tell you about. 

  • Tap to Pay - a simple and secure way to make payments.
  • A New Rewards Program - that pays you back for your purchases.
  • Enhanced Card Controls - manage your card settings from Ascentra's Digital Banking.
  • Secure Chip Technology - for added security and greater protection against fraud.
  • Mobile Wallet - works with Apple Pay, Samsung Pay and Google Pay.


We know changes to your debit and/or credit card affect your day-to-day life. That’s why we will make sure to communicate important dates and any actions needed to ensure a seamless changeover of your debit and/or credit cards.

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Ascentra Visa® Card Changes


      • Your new Ascentra® Visa Debit card will be mailed the week of 2/17. Upon receiving it, please place it in a safe place and set a reminder to activate your new card on 3/5.
      • Continue using your current card until 11:59 p.m. CST on 3/4.
      • There will be an inactive time where your debit card will not work between 12 a.m. and 7:59 a.m. CST on 3/5, please plan accordingly.
      • Activation Date: 3/5 at 8 a.m. CST.
      • After 8 a.m. CST on 3/5, call the phone number on the activation label attached to your new card and follow the directions for activation and to set up your PIN.  You may choose the same PIN you currently have.
      • It is important to note that your debit card number, expiration date and CVV will change. If you use your debit card for automatic payments, you will want to update this information once your new card is activated.
      • New Ascentra Visa® Credit cards are coming too.
      • Activation Date: May 2025
      • Stay tuned for more information soon!

       

       

       

      uChoose Rewards is Ending Soon!


      What you need to know:

       

      • uChoose Rewards will end and stop earning points on 1/31 at 11:59 p.m. CST.
      • You can redeem points until 2/28 at 11:59 p.m. CST.
      • uChoose Rewards points will not roll over into the new rewards program. 

      Visit uChoose Rewards to redeem your points.

       

       

      ATM Cards

       

      ATM Cards

      As Ascentra changes over to new Visa® cards, we will no longer have separate, physical ATM cards.  As a result, your new ATM card will look like our Visa® Debit card; however, it will only have the functionality of your current ATM card. 

       

      What you need to know for a smooth changeover:

       

      • Please continue using your current ATM card until 11:59 p.m. CST on 3/4.
      • Your new Ascentra Visa® Debit card, for ATM use only, will be mailed on 2/17. Upon receiving it, keep it in a safe place and set a reminder to activate it after 8 a.m. CST on 3/5.
      • There will be an inactive time where your ATM card will not work between 12 a.m. and 7:59 a.m. on 3/5.
      • You will be able to activate your new Ascentra Visa® Debit card, for ATM use only, at 8 a.m. on 3/5. Activation information will be sent with your new card.
      • During activation you will be prompted to set-up your PIN. You may choose the same PIN you currently have.

      Remember that this debit card will be limited to ATM use only! If you would like to start accessing the benefits of the debit card all you need to do is qualify to open a checking account. 

       

       

       

       

      Mobile Wallet

      Although your new cards will work for mobile wallet applications, due to Visa’s processing procedures, this functionality may not be available for up to 30 days after the activation date. Once available, we will communicate via text, email and a website alert that the new cards can be added to your wallet.

       

       

      CardValet

      With the changeover to Ascentra’s NEW Visa® Debit and Credit cards, your card management controls will move from the CardValet app to Ascentra’s Digital Banking. This change will help make managing your cards easier and in one place. Here is what you need to know for a smooth transition:

       

      Your DEBIT card controls in the CardValet app will end on 3/4 at 11:59 p.m. CST.

       

      • Once you activate your new debit card (any time on 3/5 after 8 a.m. CST), verify card controls are available in Ascentra’s Digital Banking and select your card control preferences.
      • Then, if you do not use the CardValet app for your Ascentra Visa® Credit card, you may delete the app from your device(s).

       

      Your CREDIT card controls will stop working in the CardValet app on 4/24 at 11:59 p.m. CST.

       

      • Your new credit card will be in mailed no later than 5/6 and will need to be activated as soon as it’s received by calling the phone number on the attached label.
      • Once activated, verify card controls are available in Ascentra's Digital Banking.
      • From 4/25 your existing card controls will have been turned off in CardValet, so once you activate your new credit card, you will want to select your card control preferences in Digital Banking. 

       

       

       

      Getting Started with Digital Banking


      How to Access Digital Banking on Mobile App

      The Ascentra CU Mobile App gives you fast access to your accounts – you get Ascentra Anywhere! You can enjoy the same features we offer within Digital Banking on a desktop, right from your phone! You can even deposit checks with your smartphone.

       

      Get the Ascentra CU Mobile App:

      app-store     google-play

       

       

      FAQs

       

       

      Debit Cards

      Rewards

      • Will there be changes to the current rewards program?

        A: Yes, uChoose Rewards will be ending and a NEW rewards program will take its place in March 2025.

        • uChoose Rewards will stop earning points at 11:59 p.m. CST on 1/31.
        • You can redeem points until 11:59 p.m. CST on 2/28.
        • Retailer (merchant) bonus or funded points will stop being available in uChoose Rewards starting at 11:59 p.m. CST on 12/31.
      • Will uChoose Reward points roll over to the new program?

        A: No, your remaining uChoose Rewards points will NOT roll over to the new program.

        • uChoose Rewards will stop earning points at 11:59 p.m. CST on 1/31.
        • You can redeem points until 11:59 p.m. CST on 2/28. 
      • Will there be a period when no points are being earned?

        A: Yes, unfortunately, there will be downtime between uChoose Rewards ending and the start of the NEW rewards program. This will be between 1/31 at 11:59 p.m. until 3/5 at 8 a.m. CST.

        • uChoose Rewards will stop earning points for both debit and credit transactions at 11:59 p.m. CST on 1/31.
        • You WILL be able to redeem any remaining points until 11:59 p.m. CST on 2/28.
        • The new program will begin earning points for debit transactions at 8 a.m. CST on 3/5 when you activate your new debit card.
        • It will begin earning points for credit transactions in May 2025.  More information will be released closer to the date.
      • Will the new program be different than uChoose Rewards?

        A: Yes, with the introduction of Visa® business debit and credit cards to Ascentra’s card lineup, there will be some differences, but they are for the better. You will still be able to redeem points for merchandise and cashback. You will also still be able to group your points between debit and credit to redeem from one balance.

      CardValet

      • I’ve never heard of CardValet. What is it?

        A: CardValet is a third-party app that Ascentra has used to provide card controls to protect your card against fraud and theft by turning it off and on and receive real-time alerts and notifications about card activity. If you have not signed up for or downloaded CardValet in the past, you do not need to do anything. In fact, you are about to gain all those controls right within the Ascentra Mobile App.

      • Can I use CardValet to control my new debit and credit cards?

        A: No, with the upgrade to Ascentra’s NEW Visa® Debit and Credit cards, your card management controls will move from the CardValet app to Ascentra’s Digital Banking. This change will help make managing your cards easier and put all the controls in one place.

      • When will CardValet controls end for debit and credit cards?

        A: The timeframe for deactivation of card controls in CardValet is slightly different depending on the card type.

        DEBIT: Your DEBIT card controls in the CardValet app will end on 3/4 at 11:59 p.m. CST.

        • Once you activate your new debit card (any time on 3/5 after 8 a.m. CST), verify card controls are available in Ascentra’s Digital Banking and select your card control preferences.
        • Then, if you do not use the CardValet app for your Ascentra Visa® Credit card, you may delete the app from your device(s).

        CREDIT: Your CREDIT card controls will stop working in the CardValet app on 4/24 at 11:59 p.m. CST.

        • Your new credit card will be mailed no later than 5/6 and will need to be activated as soon as it’s received by calling the phone number on the attached label.
        • Once activated, verify card controls are available in Ascentra’s Digital Banking.
        • From 4/25 your existing card controls will have been turned off in CardValet, so once you activate your new credit card, you will want to select your card control preferences in Digital Banking.  
      • Why is CardValet ending?

        A: Our new Visa Debit and Credit Cards have the card management controls you are used to in CardValet built right into the Ascentra Mobile App. These features mean you no longer need a separate app to temporarily activate or deactivate your card or set up monitoring alerts. You can do it all in one convenient place.

      • How do I use the card management features once CardValet has ended?

        A: With the changeover to Ascentra’s NEW Visa® Debit and Credit cards, your card management controls will move from the CardValet app to the Ascentra Mobile App. This change will help make managing your cards easier and put all the controls in one place. The features you know and love will be available right within the Ascentra Mobile App.

      • Do I need to do anything to remove my old cards from CardValet?

        A: No, everything will happen automatically. Your DEBIT card controls in the CardValet app will end on 3/4 at 11:59 p.m. CST and CREDIT card controls will stop working in the CardValet app on 4/24 at 11:59 p.m. CST. Once you have activated your new cards and verified that card controls are available in the Ascentra Mobile App, you can safely delete the CardValet app.

      Credit Cards

      ATM Cards

      • Will new ATM cards be distributed?

        A: Yes, savings account only members will receive an Ascentra Visa® Debit Card for ATM use only! You will need to open a checking account to access all the benefits of a debit card. 

      • Will I receive a new ATM Card?

        A: Yes, but we will no longer have separate, physical ATM cards. Your new ATM card will look like our Visa® Debit card; however, it will only have the functionality of your current ATM card.

      • What does ‘Debit Card, for ATM use only,” mean?

        Since we will no longer have separate, physical ATM cards, a new Visa® Debit Card will be sent to you in the mail on 2/17.  This debit card will be limited to ATM use only! If you would like to start accessing the benefits of the debit card, all you need to do is qualify to open a checking account.

      • When should I stop using my current ATM card?

        A: Please continue using your current ATM card until 11:59 p.m. CST on 3/4. You can activate your new Visa® Debit Card, for ATM use only, after 8 a.m. CST on 3/5.

      • When will I receive my new ATM card?

        A: We will no longer have separate, physical ATM cards. Your new ATM card will look like our Visa® Debit card; however, it will only have the functionality of your current ATM card.  

        Your new Ascentra Visa® Debit Card, for ATM use only, will be mailed on 2/17. Upon receiving it, keep it in a safe place and set a reminder to activate it after 8 a.m. CST on 3/5.

         

      • Will there be an inactive time when my ATM card will not work?

        A: Yes, your current ATM card will stop working at 11:59 p.m. CST on 3/5. There will be an inactive time between 12 a.m. and 7:59 a.m. on 3/5. You can activate your new Visa® Debit Card, for ATM use only, after 8 a.m. CST on 3/5.

      • How do I activate my new Visa® Debit Card, for ATM use only?

        A: Activation information will be sent with your new card. After 8 a.m. CST on 3/5, please call the phone number on the activation label, attached to your new debit card, for ATM use only, and follow the directions for activation and to set up your new PIN. You may choose the same PIN you currently have.

      • Will the ATM withdrawal limit change?

        A: No, your new Visa® Debit Card for ATM use only, will continue to have a withdrawal limit of $300 per day.

       

      Enter for a Chance to WIN $500

      When will your current card stop working
      At what time will you be able to activate you new Ascentra Visa® Debit Card on 3/5?
      True or False: Your new Debit Card will have a new number, expiration date and CVV?

       

      No purchase necessary to enter or win one (1) grand prize of $500 in cash. One entry per person, per valid email address. Entries must be submitted by 11:59 p.m. CST on March 4, 2025. Ascentra employees and members of their household are not eligible. One winner will be chosen at random on March 5, 2025. Click here for detailed contest rules.