New Cards
Coming Soon!
NEW Ascentra Contactless Visa® Debit and Credit Cards
You get all the same features and security you trust and additional benefits we can’t want to tell you about.
- Tap to Pay - a simple and secure way to make payments.
- A New Rewards Program - that pays you back for your purchases.
- Enhanced Card Controls - manage your card settings from Ascentra's Digital Banking.
- Secure Chip Technology - for added security and greater protection against fraud.
- Mobile Wallet - works with Apple Pay, Samsung Pay and Google Pay.
We know changes to your debit and/or credit card affect your day-to-day life. That’s why we will make sure to communicate important dates and any actions needed to ensure a seamless changeover of your debit and/or credit cards.
Ascentra Visa® Card Changes
- Your new Ascentra® Visa Debit card will be mailed the week of 2/17. Upon receiving it, please place it in a safe place and set a reminder to activate your new card on 3/5.
- Continue using your current card until 11:59 p.m. CST on 3/4.
- There will be an inactive time where your debit card will not work between 12 a.m. and 7:59 a.m. CST on 3/5, please plan accordingly.
- Activation Date: 3/5 at 8 a.m. CST.
- After 8 a.m. CST on 3/5, call the phone number on the activation label attached to your new card and follow the directions for activation and to set up your PIN. You may choose the same PIN you currently have.
- It is important to note that your debit card number, expiration date and CVV will change. If you use your debit card for automatic payments, you will want to update this information once your new card is activated.
- New Ascentra Visa® Credit cards are coming too.
- Activation Date: May 2025
- Stay tuned for more information soon!
uChoose Rewards is Ending Soon!
What you need to know:
- uChoose Rewards will end and stop earning points on 1/31 at 11:59 p.m. CST.
- You can redeem points until 2/28 at 11:59 p.m. CST.
- uChoose Rewards points will not roll over into the new rewards program.
Visit uChoose Rewards to redeem your points.
ATM Cards
Savings account ONLY members: You will be mailed a new debit card the week of 2/17. Your new card is limited to ATM use only. To access all the benefits of a debit card, you will need to open a checking account.
- Activation Date: March 5, 2025 at 8 a.m. CST
- After 8 a.m. CST on 3/5, call the phone number on the activation label attached to your new card and follow the directions for activation and to set up your PIN. You may choose the same PIN you currently have.
Mobile Wallet
Although your new cards will work for mobile wallet applications, due to Visa’s processing procedures, this functionality may not be available for up to 30 days after the activation date. Once available, we will communicate via text, email and a website alert that the new cards can be added to your wallet.
FAQs
Debit Cards
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When will I receive my new debit card?
A: Your new Ascentra Visa® Debit card will be mailed on 2/17. Upon receiving it, keep it in a safe place and set a reminder to activate your new card after 8 a.m. CST on 3/5.
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When will I be able to activate my new debit card?
A: New Ascentra Visa® Debit card activation begins at 8 a.m. CST on 3/5.
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How do I activate my new debit card?
A: After 8 a.m. CST on 3/5, please call the phone number on the activation label attached to your new card and follow the directions for activation, and to set up your new PIN. You may choose the same PIN you currently have.
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When will my current debit card stop working?
A: Debit cards will expire at 11:59 p.m. CST on 3/4. You will not be able to use your debit card for purchases between 12 a.m. – 7:59 a.m. CST on 3/5.
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Will there be downtime when my debit card won’t be available?
A: There will be an inactive time where your debit card will not work between 12 a.m. and 7:59 a.m. CST on 3/5, please plan accordingly.
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Will the new debit card look the same?
A: No, our new Ascentra Visa® Debit cards will have a new design. One for personal debit cards and another for business debit cards.
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Will my debit card number change?
A: Yes, since Ascentra is issuing new Visa® Debit cards, your card number will change. Your expiration date and CVV will also change.
Please note: If you use your debit card for automatic payments, you will need to update your information for automatic payments to continue.
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Will I have a new PIN?
A: Yes, during activation you will be prompted to set-up your PIN. You may choose the same PIN you currently have.
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Will I need to request a new debit card?
A: No, if you currently have an Ascentra Visa® Debit card, you will automatically receive a new card in the mail.
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Are there any fees associated with the new debit card?
Q: There will be no fees associated with this changeover for your Ascentra Visa® Debit card.
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Will the customer service number change for my debit card?
A: Yes, the new card support, and lost or stolen card phone number will change. The new number for Ascentra Visa® Debit cards will be 1-855-563-0405. This will be printed on the back of your debit card for convenience. You may also reach us through online chat by clicking the “Let’s Talk” button below.
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Will my new debit card work with mobile wallet?
A: Yes, but due to Visa’s processing procedures it may take up to 30 days after activation for it to be available. Ascentra will make sure to communicate as soon as your new debit card is available in mobile wallets.
Rewards
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Will there be changes to the current rewards program?
A: Yes, uChoose Rewards will be ending and a NEW rewards program will take its place in March 2025.
- uChoose Rewards will stop earning points at 11:59 p.m. CST on 1/31.
- You can redeem points until 11:59 p.m. CST on 2/28.
- Retailer (merchant) bonus or funded points will stop being available in uChoose Rewards starting at 11:59 p.m. CST on 12/31.
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Will uChoose Reward points roll over to the new program?
A: No, your remaining uChoose Rewards points will NOT roll over to the new program.
- uChoose Rewards will stop earning points at 11:59 p.m. CST on 1/31.
- You can redeem points until 11:59 p.m. CST on 2/28.
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Will there be a period when no points are being earned?
A: Yes, unfortunately, there will be downtime between uChoose Rewards ending and the start of the NEW rewards program. This will be between 1/31 at 11:59 p.m. until 3/5 at 8 a.m. CST.
- uChoose Rewards will stop earning points for both debit and credit transactions at 11:59 p.m. CST on 1/31.
- You WILL be able to redeem any remaining points until 11:59 p.m. CST on 2/28.
- The new program will begin earning points for debit transactions at 8 a.m. CST on 3/5 when you activate your new debit card.
- It will begin earning points for credit transactions in May 2025. More information will be released closer to the date.
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Will the new program be different than uChoose Rewards?
A: Yes, with the introduction of Visa® business debit and credit cards to Ascentra’s card lineup, there will be some differences, but they are for the better. You will still be able to redeem points for merchandise, travel, gift cards and cashback. You will also still be able to group your points between debit and credit to redeem from one balance.
Credit Cards
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When will I receive my new credit card?
A: Your new Ascentra Visa® Credit card will be mailed in May 2025. More information is coming soon!
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When will I be able to activate my new credit card?
A: New Ascentra Visa® Credit card activation begins in May 2025.
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When will my current credit card stop working?
We recommend activating your new Ascentra Visa® Credit card as soon as it's received in May. Once activated your current credit card will expire.
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Will the new credit card look the same?
A: No, our new Ascentra Visa® Credit cards will have a new design. One for personal credit cards and another for business credit cards.
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Will my credit card number change?
A: Yes, since Ascentra is issuing new Visa® Credit cards, your card number will change. Your expiration date and CVV will also change.
Please note: If you use your credit card for automatic payments, you will need to update your information for automatic payments to continue.
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Will I need to request a new credit card?
A: No, if you currently have an Ascentra Visa® Credit card, you will automatically receive a new card in the mail in May.
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Are there any fees associated with the new credit card?
A: There will be no fees associated with this changeover for your Ascentra Visa® Credit card.
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Will the customer service number change for my credit card?
A: Yes, the new card support, and lost or stolen card phone number will change. The new number for Ascentra Visa® Credit cards will be 1-855-563-0411. This will be printed on the back of your credit card for convenience. You may also reach us through online chat by clicking the “Let’s Talk” button below.
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Will my new credit card work with mobile wallet?
A: Yes, but due to Visa’s processing procedures it may take up to 30 days after activation for it to be available. Ascentra will make sure to communicate as soon as your new credit card is available in mobile wallets.
ATM Cards
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Will new ATM cards be distributed?
A: Yes, savings account only members will receive an Ascentra Visa® Debit Card for ATM use only! You will need to open a checking account to access all the benefits of a debit card.
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Checking Accounts
Whether you’re looking for a rewards program, no service charges, or overdraft protection, we have a checking account that fits your needs.
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Ascentra Anywhere
Ascentra Anywhere allows you to do all your banking with the click of a button or tap of your finger. This includes our Mobile App, Pay Bills, Financial Tools, Digital Wallets, and Mobile Payments. It’s banking made easy, anywhere!
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Become a Member
If you’re looking for a financial that gives back, has your best interest at heart AND has an awesome rap song, then look no further! At Ascentra Credit Union our motto is listening, caring, doing what’s right, and we live out our daily lives doing just that. Join us and let us show you how a HIP credit union does business. #HeyItsAscentra
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Credit Cards
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